Coronavirus (COVID-19) Updates and Resources
With the growing spread of the coronavirus (COVID-19), we know this is a difficult time for many, and we are committed to doing what’s right for our members.
We're making some changes to support you during this time.
- Deferred payments for NEW (Direct or Indirect) Heartland Credit Union Auto financing. You can defer your payment for up to 90 days. During this time, finance charges will accrue, but you won't be charged any late fees. Other terms and conditions may apply.
- Deferred payments for Existing Heartland Credit Union Auto loans for those affected by the COVID-19. You can defer your payment for up to 60 days. During this time, finance charges will accrue, but you won't be charged any late fees. Other terms and conditions may apply.
- Emergency unsecured loan for those affected by the COVID-19 - 4.99% for 12 months with 90 days until first payment up to 1 month’s NET salary/wages. Member must provide the equivalent of 1 month current paystub. Other terms may be available at a higher rate. Terms and Conditions apply. Example Payment: 4.99% APR for a 12 month term is $86.33 per $1,000 borrowed (90 days deferred). Offer expires 4/30/2020.
We are committed to continuing to find more ways to help. If you need assistance, please reach out to Heartland Credit Union by calling 217-726-8877 to discuss all options that are available to you.
Our members health, and the health of our staff and the larger community, are our top priorities. Effective Tuesday, March 17th, 2020, all HCU locations will operate as drive-up only facilities.
During this time you can access your account information, pay bills, make loan payments, apply for new loans, view statements, and deposit checks using the following services:
Our phone center is available by calling 217-726-8877 or 1-800-397-9595 from 8:30 am-5:00 pm Monday-Friday and 9:00 am-12:00 pm Saturdays.
We will continue to monitor the situation and will re-open our lobbies as soon as possible. Our Facebook and Twitter pages will also provide timely and ongoing updates.
Please contact us by calling 217-726-8877 or by email at Support2@hcu.org with any concerns or financial challenges so we can discuss ways to work through it together. Stay safe and healthy.
To Our Members,
Heartland Credit Union is closely monitoring the evolving situation related to the Coronavirus (COVID-19). The health and safety of our members and employees are our utmost priority. We are proactively working to ensure that members can conduct business as usual.
We are taking every precaution necessary to ensure our facilities are sanitary. We have increased the cleaning and sanitization of our facilities, and will be wiping down all areas as members depart.
All employees are washing their hands as often as possible, and have been instructed to stay home and to contact their healthcare provider if they feel ill.
We are counting on our members to do their part as well. If you or a member of your family is feeling ill, please utilize one of the following convenient services available:
These services also allow you to minimize your person-to-person contact while still checking your balances, transferring funds, making deposits, reviewing statements, paying bills, and making loan payments.
We appreciate your support and understanding during this rapidly changing situation. Please visit www.hcu.org for updates.
Thank you for your membership!
For additional resources on COVID-19, including tips to keep yourself, and your family healthy, please visit the following websites:
Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html
World Health Organization (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Also, be on the lookout for scammers who are trying to take advantage of the fears surrounding the Coronavirus. The Federal Trade Commission released this helpful article: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
Six Covid-19 Scams
Protect yourself financially from the impact of the coronavirus
The CFPB continues to help consumers make informed financial decisions with up-to-date information and resources
Protecting your credit during the coronavirus pandemic
Coronavirus and dealing with debt: Tips to help ease the impact
Tips for financial caregivers during the coronavirus pandemic