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Need to report a claim?

Report a Claim

At Heartland Credit Union, our goal is to create relationships with our members. Those benefits have always included low loan rates and competitive deposit dividends. This service will provide our members with yet another benefit - an on-site insurance department, dedicated to finding the best value for the protection members deserve.

Even if you are not a member, we can still take care of all your insurance needs. We invite you to stop at our insurance center in the West White Oaks lobby to see how much money you can save on your current premiums. Our partnership with a well established, reputable company like  Troxell, reaffirms our commitment to creating lasting, beneficial relationships with our members.

If you would like more information regarding our insurance department or to request a quote, please contact us by calling 217-726-8877 or by e-mail at

Reporting a Claim

If you need to report a claim during normal business hours, please contact Troxell at 217-528-7533. If you are calling after normal business hours, please contact your insurance carrier's claims department directly. To ensure that your claim is process quickly, please have your policy number and claim details available prior to calling your insurance carrier. Your insurance carrier will provide us with a copy of your claim report.

If you need immediate assistance and are unable to reach the appropriate party, please either leave a message for Heartland Credit Union's Insurance Department at 217-726-8877, or contact Troxell at (217) 528-7533.

HCU is able to provide this service through a partnership with Troxell, who has been meeting insurance needs for Springfield area residents since 1887. Experience “one-stop shopping” by having a review for all of your insurance needs.